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FAQs
How long will it take until my order is shipped?
At TIMELESS JEWELS, each piece is made to order using premium-quality gold and carefully selected gemstones. Every order is prepared with close attention to quality and craftsmanship, ensuring a timeless finish. As each piece is made specifically for you, please allow 4–6 weeks (excluding holidays) for production before your order is ready for dispatch.
What shipping service do you use?
All orders from TIMELESS JEWELS are shipped securely via trusted courier services such as FedEx or UPS. Once your order has been dispatched, you will receive a confirmation email with your tracking details so you can monitor your shipment.
For your peace of mind, every order is fully insured during transit. To comply with shipping regulations, the declared value of each package will accurately reflect the purchase price of the jewellery.
Do you ship internationally?
TIMELESS JEWELS offers worldwide shipping to most countries. However, due to legal and shipping restrictions, we are unable to deliver fine jewellery to certain countries and territories. The list of restricted destinations may change based on international regulations and courier availability.
Do you pay taxes/fees/duties?
For international orders, any customs duties, taxes, or import fees are the responsibility of the customer. These charges are determined by your country's customs authorities and cannot be calculated or collected by TIMELESS JEWELS in advance.
Am I charged sales tax?
Applicable taxes will be calculated and displayed at checkout based on your shipping destination and local regulations.
